Month: March 2019

4 Traits of a Trustworthy Leader

Smiling businesswoman leading meeting in conference room.

To be trustworthy is a greater compliment than being loved. -George MacDonald

Are you trustworthy?

Being trustworthy is one of the qualities of a good leader. There are traits someone needs to have in order to be trustworthy. Trustworthy traits are internal qualities that form the bedrock of our character. Regardless of the situation or circumstances, these traits are simply a part of who we are. For the sake of simplicity, I have identified four primary trustworthy traits:

 

1. Competence

To succeed in any endeavor, we have to know what we’re doing and why we’re doing it. That doesn’t mean we have to have all of the answers, but it does mean we must have a solid foundation of skill, ability and knowledge. The people under our leadership will only continue to follow us if they are satisfied that we are qualified to lead. It’s not that they believe we’ll never make a poor decision, but that they trust us to guide them well.

We don’t need to have all of the answers, but the people we lead must be confident that we have the competence to lead them in pursuit of the organization’s vision and mission.

As leaders, we must be able to explain why one path is better than another, why our marketing strategy and sales approach are appropriate for the products we’re trying to sell, why our practice regimen is this way and not that or why we expect this play to work against the other team’s defense. Again, we don’t need to have all of the answers, but the people we lead must be confident that we have the competence to lead them in pursuit of the organization’s vision and mission.

 

2. Integrity

Integrity is one of the building blocks—if not the cornerstone—of any leader’s success. Especially leaders who desire to add value to the lives of those they lead. Leadership skills must be built on a proper foundation. If people in your organization can’t rely on you—whether in the big things or the little things—how are they going to follow you? They may follow you for a little while, but it won’t be with passion or full commitment.

The reason is simple: When faced with uncertainty about a decision or direction, they won’t know whether the person making the decision or pointing them in that direction can be trusted. They may follow for a time, but only conditionally, haltingly or with misgivings marking every step. If you have integrity, model it. If you have a problem with integrity, take care of it quickly before your reputation is established as one who is not to be trusted.

 

3. Security

Trustworthy leaders need to exhibit confidence, not false bravado, but an inner sense of security—the kind of confidence that doesn’t need to be surrounded by yes-men or people trying to curry favor. From my perspective, a genuine sense of self-worth—the kind of confidence that can’t be shaken by circumstances—is best obtained through a relationship with God. The knowledge that He created me and cares for me does more than any self-help book ever could.

I am both humbled and empowered by the knowledge that Jesus Christ performed the ultimate act of sacrifice for me. To know that God loves me that much is powerful. Leaders who are secure in who they are will invest themselves in helping others grow and develop to their full potentials. Secure leaders are free to lift up others who will eventually replace them.

Be real. Be authentic. Be sincere. People will know who you’re not. And they will know when you are—and be drawn to that.

 

4. Authenticity

To be approachable and secure, to be trustworthy and loyal, you can’t be a phony. Above all, leaders must be genuine. People know a fake when they see one. I am naturally quiet, but as I get to know people better, I begin to open up more and will joke around. Still, I look more serious in public than I do in private.

That’s who I am, and to be anything else in order to achieve something would be insincere and phony. Someone else can perhaps engage people more easily or be the life of the party. But I don’t need to be someone I’m not, nor should I expect others to be something different from who they are. Whatever gifts God has given us, we should make use of them.

Be real. Be authentic. Be sincere. People will know who you’re not. And they will know when you are—and be drawn to that.

 

This article originally appeared on AllProDad.com.

Why I Started a Business to Give Away 20 Percent of my Profits

Andrew Denton Team

I attended my first Global Leadership Summit event in 2017 while working in insurance sales. After hearing Gary Haugen speak about injustice, I was moved.

I had been studying slavery and injustice in America and was interested in the church’s response. Gary Haugen helped me understand the larger scale of modern-day slavery and human trafficking, and the solution.

I was inspired to start my business in order to give back.

Andrew Denton TeamI decided to start my own independent broking agency, Green Brook Insurance. My intention was to give 20 percent of our profits back to three important causes: financial literacy for the disadvantaged and uneducated, mental health research and the fight against human trafficking.

In the insurance industry, the residual income is what is attractive to people, but typically, people don’t see results until three years in. Before I started my agency, I figured 20 percent of zero is zero, so it wouldn’t hurt too badly! In other words, if I start the giving precedent when the money is low, that proportional donation amount won’t seem as stark when I’m giving significantly more!

I have been applying the principals I’ve learned at the Summit. And as I innovate and take calculated risks, I go on, despite any uncertainties.

Getting started included its fair share of battles and triumphs.

In starting Green Brook, there was administration, legal stuff, accounting, servicing, and (oh, yeah) I had to sell too! I’d never operated a business before. While I researched, I simply couldn’t anticipate the challenges, which incited doubts, mostly about myself. I was convinced Green Brook was supposed to exist, but the challenges produced an uneasiness about myself that ended up leading me to a crossroads: Do I give up (not an option) or figure it out (only option)?

…the challenges produced an uneasiness about myself that ended up leading me to a crossroads: Do I give up (not an option) or figure it out (only option)?

I got a mentor. I got a counselor. I got wisdom from my church small group. I started paying attention to things that are true about myself and not lies that I had been believing. My counselor said I may have ADHD, possibly depression and definitely a need for self-compassion. My mentor said I need to utilize my partners in areas where I’m weak; he said I need to establish a scalable infrastructure that can support different phases of my vision. My small group is holding me accountable to keep balance in life and depend on God’s wisdom and provision through prayer, fasting and the Word. I’ve also received the message that some negative thinking, particularly about myself and my abilities, must be uprooted and replaced with true, positive, biblical thinking. I consider the victories I’ve been receiving a manifestation of God’s grace. It is obvious to me that He wants to glorify Himself through these triumphs!

In the midst of what could seem like chaos, God is calm, in control and in love with me. I have never needed to worry. God has used this process not only to show me who I am and His love for me, but He’s giving me a deeper sense of His love for people.

The blessing of the Summit inspires me to go on.

While the Summit speakers are inspiring, there’s more. Their successes mean even more to me now that I’ve realized some success with Green Brook. The struggles and endurance in their stories resonate more deeply with me. They represent worthy causes and are driven by God’s goals for them and I feel like I’m a part of the club.

He’s giving me a deeper sense of His love for people

I’m encouraged by the ones who have gone before me. Leadership can be lonely, and I see the Summit speakers and attendees as similarly minded brothers and sisters. What is also beautiful is the diversity in the speakers, which demonstrates that success can be achieved by anyone. The Summit not only helped me with the confidence to step out in faith and start Green Brook, but it also helped me with “my why” (Simon Sinek).

If I hadn’t pursued this vision, I wouldn’t fully be pursuing my purpose. In late 2014, I prayed that God would show me how to live in a way that maximally glorifies Him. God sent me teachings, ideas and people to start my education. And then there was the Summit, which was a goldmine of wealth and resources for exactly what I wanted—to lead a life well, contributing to society.

Leaders are often concerned about spending resources wisely, being efficient with time, etc. There is no better way to spend your resources if you want to cultivate your ability to lead. Go, go, go to The Global Leadership Summit this year—and bring pens, you’ll want to take pages of notes!

Upcoming GLS Events & Prayer Requests

Discussion in Malaysia

Every Tuesday and Thursday morning at 8:30 am CST, our staff gathers together to pray for our partners across the globe.

Please join us in prayer as we lift up the international Summit events happening this weekend. Pray for God’s anointing on every detail and that those who attend would leave feeling equipped, inspired and encouraged to lead the change they long for in their communities.

And if you have a prayer request, please share it with us. We would be honored to pray with you!

March 13

Skopje/Shutka, Macedonia

March 14

Baguio City, Philippines

For many years, our country has had an unhealthy view of leadership. It’s based more on popularity. The view is not about solving problems or dealing with real issues, it’s more about making impressions. My vision is to see better leaders rise up. What that means for me personally is to raise up church planters.

Cap Haitian, Haiti

Granja Vianna, Brazil

Jaragua do Sul, Brazil

March 15

Kota Kinabalu, Malaysia

Ogun, Nigeria

Hong Kong, Hong Kong

Santiago de Cuba, Cuba

Bangkok, Thailand

We see unity, and people feel like we can do it. The GLS really opened up this platform. And God is using the GLS to change the nation!

Belo Horizonte, Brazil

Cluj-Napoca, Romania

San Jose, Costa Rica

Contagem, Brazil

Mach 16

Kharkiv, Ukraine

Imphal, India

Rosario, Argentina

Udupi, India

Belgrade, Serbia

My grander vision over the next 10 years is to see the Summit increasingly become a tool of encouragement for young people to help them develop their potential, see their gifts and talents, and trust more in God for the future. With God’s help, they can realize they can make a difference in society. Through the Summit and other activities, we can encourage people to be role models for the next generation.

Iligan City, Philippines

Sta Rosa, Philippines

Asuncian, Paraguay

Lagos, Nigeria

The Unexpected Way God Used my Meager Talent for the Extraordinary

Orphans in Tanzania

I am a home services professional. I work on everything that has to do with fire and heating a home—fireplaces, stoves, ovens. My father started the business back in the 70s. He dedicated it to the Lord years ago. And when I took it over, I tried to be a good steward of what we had.

I didn’t expect what God would do through my meager talent.

I remember attending the Summit for the first time. The speaker broke a clay pot on the stage; the image was meant to represent a story from the book of Jeremiah and what happens when you say yes to a tough calling from God. Afterward, they handed out pieces of clay to everyone in the audience and encouraged us to write something on it and hold onto it.

When I got that piece of clay, I was moved, and simply wrote, do something.

When I got that piece of clay, I was moved, and simply wrote, do something.

Months after the Summit, I was praying with my wife about how to use my business to glorify God with my meager talent. What could I do to help people?

A divine connection

A week later, I had an interview with a client I had been trying to connect with for months. Whenever I went to meet with him, he was out of the country. When I finally connected with him, I asked, why are you out of the country so often? He told me he helps run an orphanage in Tanzania.

Tom Gross with Fire StoveKnowing absolutely nothing about Tanzania, I asked, does it get cold there? He explained how the country is located close to the foothills of Kilimanjaro, so it is cold. When they have power, they use electric heaters or kerosene. I asked him, could you use a wood stove in a place like that?

He broke down into tears. He told me he and his wife were praying to somehow get a wood stove in their orphanages!

Suddenly, I realized that this was a divine connection. I had no clue how this was going to happen, but we were going to step out in faith and make this happen. Later that year, we got some of our vendors together. We got not just one stove, but two stoves, and somebody also donated the chimney. We bought a 20-ft sea container. We collected donations for school equipment—desks, shoes, clothes, playground equipment, tools, etc., and we had it shipped over. We allowed four months for it to get there.  We had an opportunity with a mission in mind to put these stoves in the orphanage, so we went there.

Everything went wrong. Why am I here?

Home in TanzaniaWhen we got there, we discovered everything was stuck in customs, and officials wanted $10,000 to get it out! I started to doubt my purpose there. I prayed, God, I felt clear that you wanted me to do this! Why would you do this if we could get all the way here, but come up short?

We didn’t want to waste the trip, so we went into the village and did an extreme mud hut makeover. We worked on a two-room mud hut that was originally just mud bricks with a thatched roof. We put concrete on the outside of the mud, installed windows, doors, a new metal roof and a solar panel for light.

As I was mixing mortar on the ground in the mud, wearing my really nice, opened-toed sandals, and grumbling about how all my clothes, work boots and tools were on that container, I started asking God, why am here?

I looked at the guys next to me—one had no shoes, and the other had plastic bottles strapped to his feet. Then it hit me, I wasn’t here to serve, I was here to be opened up to the needs of the people, and really get to know them.

When we left, I knew I’d love to come back, and finish what we started.

Finishing what we started

Eight years went by!

The orphanage director let us know that the container was finally released at a cost of $300, and sent to the orphanage, and nothing was stolen! He continued to tell me they were going to dedicate a new building, and they’d love for us to come.

In July 2018, I took my daughter, our store manager and his 16-year-old daughter to Tanzania. We finished the installation of the two wood stoves and helped build a learning center on the orphanage grounds.

I was reminded that we’re all God’s creatures. When I went to Tanzania the first time, I thought I was going to serve them, but I gained so much more from them. They have next to nothing, yet they’re happy. God had definitely called me for this mission.

Don’t underestimate what God can do through your influence

Orphans in TanzaniaBefore the Summit, I used to wonder what I could do with my meager talents. But the Summit opened my mind and enabled me to stretch. I’m not a doctor; I’m a fireplace professional, and I can’t underestimate what God can do with my talents, even though I don’t think I my talents are worth much.

The truth is, whether you’re a painter or a fireplace guy, a brick layer, a teacher or a doctor—whatever talent God has given you can be used by God for the extraordinary even if you think it is meager. I enjoy what I do every day. I’m not saving lives. I really didn’t think of myself as changing the world, but now I have different perspective, because I can change the world.

Our business continues to grow and God continues to bless us in so many different ways. My vision is to be a light. I enjoy my relationships with my employees. Through them, we’re being a light in our community and our world. The reality is, you don’t have to go around the world to give back. You can do it in your own neighborhood. We give back in our community by taking gently used materials from one home, cleaning them up and reinstalling them for someone who has a need. Our staff really gets a kick out of it.

When God asks you to do something, do it. You won’t regret it.

If I had never been to the Summit and had never said yes to God’s tough call, I would not have gone around the world on my own. I know for a fact that I have impacted the children in the orphanage. I will never be able to replace that experience. I don’t think you need to go around the world to have that, but opening yourself up to be used is an incredible experience, and my world is much richer for it.

You never know what you might take away from the Summit, or how it will change your life.

Some leaders go to seminars and workshops all the time, but I never get what I get from the Summit anywhere else. Sometimes you come away with that one little nugget, and other times you get a whole booklet of nuggets to apply to your everyday life. All it takes is that one, which might be all you need to propel you forward in your business.

It might be that the one thing you get is it so razor sharp, you wonder how that person knew what you were going through. At the Summit, there are so many opportunities where God puts people in the right place to cross our path and give us what we’re looking for.

3 Strategies for Sustainable Organizational Growth

Mechanic and manager talking nearby a machine in a big printery about latest newspaper print.

Getting started is usually the easy part, whether it is a diet, an exercise program or an organization. Continuing in a sustainable way—now that is a different story.

I believe that sustained organizational growth is the direct result of intentional development in three key areas: you as the leader, your team and your organizational structure.

3 Strategies for Sustainable Organizational Growth starts with Self then goes to team and finally influences the structure as a whole.

Grow Yourself

The growth of an organization will always be in proportion to the personal growth of the leader. In one way, self is the easy part of organizational growth. You only have one person to be concerned about—you. And yet, as the leader of any size organization, if you don’t get this right, the entire organization will be stunted in its growth and potential.

The growth of an organization will always be in proportion to the personal growth of the leader.

A good reflection of a leader’s growth will be seen by their ability to anticipate the future and plan accordingly. Growth never happens “by accident.” In fact, failure to plan = failure to grow. Leaders need to plan and prepare for growth.

The rapid changes in Artificial Intelligence, digital technology and other areas all demand that the leader continues forward planning. Strategies, customer needs and expectations, products and talent pools are changing. While the speed of change makes it difficult to plan long term, those who fail to do so will pay the ultimate price of organizational decay.

A great way to help manage the complexities of growth and the speed of change is to have a team of wise counsellors—a personal advisory board. William Wilberforce built a personal board of directors that he called his “Chummery.” Without their support he would never had been able to abolish slavery and transform British society. Every leader needs “chums” who will advise with truth, wisdom and clarity.

Your “chummery” should include people who speak into all aspects of your personal life as well as your organization. They need to be people who will speak truth in love to you, and you need to have the grace to listen to them in love.

Empower Your Team

Organizational growth requires the ongoing growth and development of your team. As the saying goes, you are only as strong as your weakest link.

While a good HR department and ongoing training are critical, there are two specific ways you can ensure the ongoing health and growth of your team: deep, long-term vision casting and building a culture of empowerment.

As the leader, you need to cast a long-term vision that settles deep into their spirits. This means that the “Why” and the “What” is instilled into everyone’s heart and mind. In my organization, we set a 30-year goal and have been working on it for the past 20 years. You will also need to break the vision into clear goals with specific time frames.

A deep, long-term vision will foster ownership, which in turn almost ensures continued organizational growth. For example, at Empart we have a goal for 100,000 communities to be transformed. I challenged all our leaders to take a share of this goal. We have fostered such ownership, and in a recent survey, we found the total goal of all our leaders added together comes to 127,000 transformed communities.

Empowerment is not a program but a culture that needs to be built intentionally and wisely at all levels of the organization. Yes, empowerment is risky, but this risk will be significantly minimized if your teams have caught the long-term vision. So, you need to embed the “Why” and “What,” then allow them to grapple with the “How” in their own context.

A truly empowered team will be engaged and satisfied, with deep personal ownership of the organizational vision.

A truly empowered team will be engaged and satisfied, with deep personal ownership of the organizational vision. Empart is working across 1,400 different ethnic groups with many languages and cultures, yet we maintain an annual growth rate of 23 percent. This growth has only been possible because of the collective ownership of our empowered team.

Check Your Structure

Structure will foster growth, inhibit growth or even prohibit growth.

As I was starting Empart, I had the joy of spending a few days with Pastor Wayne Cordeiro in Hawaii, where he introduced me to the concept of endoskeletal versus exoskeletal structures. A structure that is internal, gives stability, yet allows rapid growth. A structure that, on the outside, gives much better protection will limit growth. The structure you develop will have a big impact on the growth or lack of it.

At Empart, we focus on being a “movement” rather than a rigid, hierarchical structure. This has been very intentional as we strive to foster significant and sustainable growth. We liken ourselves to a living entity rather than an unyielding structure. Some of the implications of this focus include:

  •  There will be ongoing changes and movements because the structure is alive.
  • It is led by values and principles, instead of rules and regulations.
  • People will have multiple hats; their titles and roles will have less importance.
  • Influence is based on relationships rather than the positional authority.
  • There is relational accountability rather than hierarchical accountability.
  • Success is what we achieve together, not our individual results, therefore rewards are shared.
  • We are able to respond quickly and adapt to rapid changes and challenges.

Functioning as a “movement” does not eliminate the challenges, but I believe it does enable us to keep our focus on the important things rather than get caught in the mechanics of a rigid structure.

 

Be sure and check out theglsn.org for additional content on growing yourself, others and your organization

WCA Board of Directors Response to the IAG Report

View of Summit audience from the balcony

On April 4, 2018, Bill Hybels stepped down as the Chairperson of the Board of Directors of Willow Creek Association (WCA), and stepped down as a participant in the 2018 Global Leadership Summit. This action was taken at that time in agreement between Bill Hybels and the Board of Directors and in response to public accusations and allegations.

Almost a year later, and following the recent report by the Independent Advisory Group (IAG), jointly commissioned by WCA and Willow Creek Community Church, there is more clarity regarding the accusations and actions that transpired over multiple decades, how they impacted staff and culture, and recommended response and actions moving forward.

We are grateful to the IAG for the time and commitment they gave to this effort, and the help and understanding they have provided through the presenting of their report.

The IAG was tasked with a scope of work that included the following:

1) Consider allegations related to Bill Hybels
2) Review the organizational culture of the church and association
3) Make recommendations to the church and association for future actions

The IAG members included: Jo Anne Lyon, General Superintendent Emerita of The Wesleyan Church, Margaret Diddams, Provost of Wheaton College, Gary Walters, past President of the Evangelical Covenant Church, and Leith Anderson, President of the National Association of Evangelicals.

The IAG established its own autonomy and had no formal connection with Willow Creek Association or Willow Creek Community Church. The various expenses of the IAG were funded from an external and anonymous source and neither the members, nor those providing information to the IAG, received any compensation.

We recognize we cannot change the events of the past, including the incidents of this past year, and those that transpired over multiple decades. We sincerely regret and grieve over all that has occurred, seeking forgiveness, and committing to pursue healing and reconciliation in the future. The pain that has been caused by past mistakes provides opportunities for God’s mercy and grace to be extended and for the making of apologies and amends as part of the restoration process in moving forward.

In receiving and accepting the findings of the report, the WCA Board specifically acknowledges the conclusions that pertain to the Willow Creek Association:

• The purposes, missions, and responsibilities of Willow Creek Association and Willow Creek Community Church are distinctly different
• There was need for the WCA Board of Directors in 2014 to have taken greater responsibility to understand the nature and context of the allegations
• Disciplinary authority and jurisdiction rested with the church and no further action regarding Bill Hybels is suggested
• The organizational culture of the WCA was both positively and negatively impacted by the power, influence, and management of the founder
• The cultural issues identified are not necessarily pervasive in the future WCA culture
• The past ministry of the WCA should not be discounted or discredited; past mistakes and sins should not be denied or forgotten; and the significant and long-lasting good accomplished should be celebrated and perpetuated

Following these conclusions, the IAG also provided recommendations for the WCA Board that flowed from their review, discussions, and collective wisdom. These recommendations are received sincerely and with a desire to move with hope and healing into the future. They will be a critical part of our foundation for commitments we make as the Board of Directors moving forward:

1) We commit to continuing to prayerfully consider this report, receiving it with humility and using it in providing guidance for future direction.

2) Provide for those on our WCA team who have sought counseling as a result of this highly publicized crisis and conflict, which we already began doing in August 2018, prior to this report being issued. We commit to continuing to provide this assistance as requested for the purpose of offering help and healing and providing a caring community within the WCA family.

3) We remain committed to supporting, equipping, and empowering women at all levels of pastoral and organizational leadership. This has long been a commitment of the WCA and it is a value that we continue to pursue and engage. The Global Leadership Summit offers the only opportunity for leadership training and equipping for women in many countries across the globe. We believe that the church offers greater hope around the world when the gifts and contributions of women are celebrated and exercised within it.

4) We continue the process started in September 2018 to intentionally engage in a complete culture review of the WCA. While we recognize that policies alone do not ultimately control human behavior, we commit to complete this review that has focused on WCA staff conduct, travel policies, guidelines for how women and men work together, reporting structures for inappropriate behavior, and directives for staff discipline. In addition, we have spent time providing space for staff to communicate openly regarding how men and women work together – women with women, men with men, women and men. The completion of this work will also include further development on the process for any future investigations of senior staff and/or Board members, and also a third-party hotline for the purpose of reporting misconduct. Inclusive with future policies will be guidance that helps staff appropriately engage in confrontation and conflict, with biblical insight and understanding.

5) We commit to the strengthening of our digital safeguards and guidelines, including the establishment of an email retention policy that further ensures confidentiality concerns while maintaining record retention.

We also want to restate where we have already publicly expressed remorse and regret prior to the 2018 Global Leadership Summit that we should have showed more support to the women who subsequently came forward with their concerns. For that we are deeply sorry.

Also, on March 22, 2018, we should have exercised greater care in our communication to host sites that included links to both the Chicago Tribune article and to the church website. For the WCA, the majority of the information reported in the initial Chicago Tribune article was previously unknown to our Board and staff. Without awareness of the accusations and allegations in advance, the only intention in providing any of the links in our communication was to pass along the limited information available. It was not intended to be an endorsement or support of the content on those links. Sadly, some of this information was harmful and hurtful, and impacted the reputation of other ministries and their leaders. We are truly sorry for the results of this action.

Finally, with regard to references in the report about certain compensation being given or owed to Bill Hybels, it is not in reference to his financial arrangement with the WCA. When Bill Hybels’ resignation was executed on April 4, 2018, his contract with the WCA was terminated and compensation was paid only up until that time. No additional compensation was due or paid, nor were there any other arrangements with him requiring reimbursement by the WCA.

As a Board, we remain committed to our member churches, the Global Leadership Summit, and to God’s call on our shared work and impact of the Summit around the world. God continues to be opening more and more doors as individuals are trained and equipped to realize their full leadership potential. The Global Leadership Summit continues to expand, grow, and multiply. We are thankful to our partners in North America and in more than 130 countries who are praying for us, supporting us, and who are engaged with us as part of how God is restoring and reconciling the world to himself through leaders who are preaching and teaching; showing compassion; and encouraging justice.

In trusting God’s leading for our future, we seek to let love prevail. May it be the foundation of how we relate to one another as Christ followers. May it be the language from which we communicate with each other. May it be the base out of which we discover forgiveness and healing with each other as Jesus teaches and instructs. May we continue to go forward with a conviction that even in the midst of difficult circumstances, Christians can still let love prevail.

Serving Christ together,

WCA Board of Directors

Are You Hearing the Whole Truth in Your Workplace?

A businessman giving a presentation in a boardroom.

FACT: The higher your position, the less likely you are to hear the truth.

I’m not suggesting people are lying, but are you told the full story? Regardless of how approachable you are, your leadership position holds a level of power that causes people to want you to like them. Yet unfortunately, few people risk telling you the necessary truth.

Therefore, it’s important to tap into the power of listening in your workplace. Read on to learn three breakthrough listening strategies inspired by Jeff Lockyer that can benefit every ministry organization—like yours!

 

The Challenge

Five years ago, the workplace culture of Southridge Community Church in St. Catharines, Ontario was hurting. Lead Pastor Jeff Lockyer remembers: “God had called us to put ourselves in closer proximity to people out of a desire for justice and compassion.”

The higher your position, the less likely you are to hear the truth.

Jeff said the staff culture indicated we had a different collection of workplace experiences. “The BCWI Employee Engagement Survey” zeroed in on the fact that, while some were thriving, others were borderline toxic,” said Jeff. “The health of our culture and our ministry calling was at stake. We needed to ensure all our departments, all our people, were led by the kind of leaders who could advocate for healthy, thriving workplaces.”

 

The Strategy

Jeff began to unfold a clear sequence of three action steps that would soon transform their culture, and all three were directly tied to the power of listening.

1. Listen to the data
“The first thing behind our culture turnaround was that we listened to the data. We needed to listen to our people,” said Jeff. “Their honest feedback was captured in our low-to-borderline scores that said our culture was hurting.

After we saw our low compensation-benefits scores, our board went to work, and we came up with a new and better plan. The fact is, if you care enough to listen to the data, you can make very practical, positive and significant changes to your people’s day-to-day workplace experience.

What convinced me was that I could actually feel the score. I know what a 3.80 (“Critical”) feels like. I know what 4.25 (“Flourishing”) feels like. When people resonate together with feeling their culture, you get more buy-in. We did!”

2. Listen to what your people need

By listening to the data, Jeff said he learned to listen to what people on staff wanted and needed to flourish. They wanted better communication that would give them a voice. “They did not want passive leadership from us,” he said. “They wanted to be involved in the decisions that affected them.”

It’s the difference between serving cake and baking cake. Jeff said as people got into the messiness of the cake-baking process—providing real-time input on organizational decisions as leadership was in the process of making them–everyone became more transparent with each other. “In a sense, we began to bake our future together and to taste a better culture as a result,” he said.

3. Listen to God

“Third, as our culture began to practice healthier communication and grow outstanding talent, we kept listening for God and where God was working inside each of us,” he said. “At the end of the day, this attention you need to pay to your culture isn’t an HR issue, it’s a spiritual issue, a discipleship issue.”

As leaders, we’re constantly inviting people to change and be transformed, because that’s the Gospel. Through the risen Jesus, change is possible. The attention you need to pay to your culture isn’t an HR issue, it’s a spiritual issue, a discipleship issue.

 

The Results

Today, thanks to the power of listening and the transforming power of God at work in their culture, Southridge now scores in the top 1 percent of all churches surveyed by BCWI.

It’s important to tap into the power of listening in your workplace.

Jeff said, “More than anything else, our ongoing culture journey and transformation has given us the integrity of experiencing—and modeling—the gospel. It’s allowed us to look at the brokenness and darkness that’s existed among our leadership and workplace environment. Looking at, and listening to the good, the bad and the ugly of our culture has shown us that God wants to grow and sanctify us—personally, as teams, as a culture, as an organization and as followers of Christ. As church leaders are inviting others into life-change, it’s critical that your life is changing too.”

Amen. So be it.