Sheila HeenDifficult Conversations

Instructions: 

Take the assessment below and reflect on what you have learned in this course. Compare your responses to the ones you answered on Lesson 1 and note the specific ways you have grown.

Where have you seen improvement? Make a note in your journal of how you can continue to apply your learnings.
What have you learned about yourself as a leader? Reflect in your journal about the ways you saw God work in you over the past month.

Scale:

1 – Never True of Me
2 – Rarely True of Me
3 – Sometimes True of Me
4 – Mostly True of Me
5 – Always True of Me

Assessment Questions:

1. I spend time to reflect and prepare before entering into difficult conversations.

2. When entering a difficult conversation, I work to understand the other person’s perspective.

3. When entering into a difficult conversation, I do not presume to know the intentions of the other person.

4. When entering a difficult conversation, I do not focus on who is to blame.

5. When entering into a difficult conversation, I consider the contribution that each of us made to the situation.

6. I am aware of the diverse emotions that I bring to a difficult conversation.

7. In a difficult conversation, I can discuss emotions without becoming emotional.

8. I am aware of the ways a difficult conversation triggers my identity issues.

9. I can intuit the issues that a difficult conversation might trigger in other people.

10. I am able to embrace a complex self-identity (i.e.: not all or nothing).