Danny MeyerAssessment

Instructions:

Take the assessment below and reflect on what you have learned in this course. Compare your responses to the ones you answered on Lesson 1 and note the specific ways you have grown.

Where have you seen improvement? Make a note in your journal of how you can continue to apply your learnings.
What have you learned about yourself as a leader? Reflect in your journal about the ways you saw God work in you over the past month.

Scale: 

1 – Always True of Me
2 – Most Times True of Me
3 – Sometimes True of Me
4 – Rarely True of Me
5 – Never True of Me

Questions: 

1. I have a solid explanation I can use when talking about the difference between service and hospitality.
2. When practicing hospitality, I am able to accurately read a guest’s feelings.
3. In a hospitality situation, I notice details about what is going on in the room.
4. Before and after serving guests, I gather data on them and their preferences, to help provide a better experience for them.
5. In a hospitality situation, I purposefully think of ways to exceed my guest’s expectations.
6. When practicing hospitality, I actively listen to feedback from my guests, in order to improve their experience.
7. I know how the use of technology positively and negatively impacts my ability to deliver great hospitality.
8. I understand the difference between a gatekeeper and an agent, and I work toward being an agent for my guests.
9. I am surrounded by other people who care about hospitality.
10. I look for the right kinds of people for key hospitality roles in my organization.