You’re in a planning meeting. Your team is developing a product or service to engage and delight your customers or congregation. Maybe you’re developing an exciting new product line or creating a key church service. You’ve thought of every angle . . . but how do you bring your customer’s voice into the conversation?
In this short video above, Daniel Pink (GLS 2010) describes an innovative technique that the folks at Amazon have developed to make sure the end user is represented in their meetings. The video originated on danpink.com.
Daniel Pink
Best-selling AuthorThe Power of an Empty Chair
TOPICS IN THIS ARTICLE
Leading OrganizationsMeetingsYou’re in a planning meeting. Your team is developing a product or service to engage and delight your customers or congregation. Maybe you’re developing an exciting new product line or creating a key church service. You’ve thought of every angle . . . but how do you bring your customer’s voice into the conversation?
In this short video above, Daniel Pink (GLS 2010) describes an innovative technique that the folks at Amazon have developed to make sure the end user is represented in their meetings. The video originated on danpink.com.
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About the Author(s)
Daniel Pink
Best-selling Authorhttp://www.danpink.com/
Daniel H. Pink is the author of five provocative books—including three long-running New York Times bestsellers, A Whole New Mind, Drive: The Surprising Truth about What Motivates Us and To Sell Is Human. His most recent book is When: The Scientific Secrets of Perfect Timing. His books have been translated into 35 languages and have sold more than two million copies worldwide. He lives in Washington, DC with his wife and their three children.
Years at GLS 2010